Peter
Articles
-
Liquid Markup: An overview of common uses in Zendesk.
If you've encountered placeholders in Zendesk Support, you've already had a brush with Liquid markup. This templating language is what makes placeholders in Zendesk functional, acting as dynamic co...
-
Deleting survey responses
Sometimes it's necessary to delete survey responses especially when you first try the app out, you may find you have some test results you want to get rid of. To do this go into the app by clicking...
-
Using Zendesk triggers to add CCs to a ticket
You might have noticed that Zendesk triggers do not have the functionality to simply specify a bunch of CCs that you want to see on a ticket 😞. But, don't despair because there is still a way to m...
-
Building reports in Zendesk Explore with data from SweetHawk apps.
This guide walks you through leveraging Zendesk Explore with SweetHawk apps to generate data-driven insights for improving customer service. Learn how to set metrics, use attributes, apply filters,...
-
What are Zendesk Placeholders?
Zendesk placeholders, also known as Liquid placeholders or Liquid Markup, are special codes that can be used in Zendesk to dynamically insert data into macros, triggers, automations, and other area...
-
Liquid Markup if statements for Zendesk
Liquid Markup is a powerful tool for customizing and manipulating data in Zendesk. See this article for a general overview of Zendesk placeholders / Liquid Markup. A common use of Liquid Markup is...
-
Build Explore reports to utilize the relationship between parent and child tickets (advanced)
This knowledge base article for the SweetHawk tasks app will cover how to build reports in Zendesk Explore that utilize the relationship between parent and child tickets. The report that we'l...
-
Performing ticket actions based on who is CC'd
It is possible to perform ticket actions based on who is CC'd on a ticket. For example, every time the accounting department is CC'd you could automatically do something, like popping up a notifica...
-
Anatomy of a Zendesk ticket
What better place to get started in Zendesk than to understand the anatomy of a ticket. In the video below, we'll go through everything you need to know about a Zendesk ticket, we'll do an example ...
-
Placeholders and where they can be used in SweetHawk Apps
Placeholders can be used in several SweetHawk apps in order to display information relative to a ticket. In each app, placeholders can be used in different ways... Deadline & Duetime: Placeholders ...