Peter Godden
Activity overview
Latest activity by Peter Godden-
Peter Godden created an article, How to push information from the parent ticket into subtickets (advanced).
Here you'll learn about a method you can use with our Zendesk Tasks app that allows you to quickly share information from one ticket to a series of other tickets. You are able to manually push wh...
-
Peter Godden created an article, How to the track time of each stage in a Zendesk workflow.
What is a process stage? For any process in your business, it is likely that there are specific steps that need to be taken and each of those steps takes time to complete. The time it takes to comp...
-
Peter Godden created an article, July 16, 2021 - Notify app: Broadcast, activity and admin functionality added
New functionality has been built into the Notify app to add a new ability to create ad-hoc broadcast messages, see notifications activity and control app access. New features are: A new section ca...
-
Peter Godden commented, Hi Danielle, unfortunately, you are not currently able to easily populate the requester of a subticket based on a selection from a custom field on the parent ticket. You're only able to set it as t...
-
Peter Godden commented, Hi Lee, Yes that is correct in that in step 2, the part that describes adding the rule "Tags" - "Contains at least one of the following" - "add_css" is somewhat of a placeholder for whatever condit...
-
Peter Godden created an article, Sending surveys via Chat, SMS & other channels
In order for a survey to be sent to a customer, it would normally need to be with a trigger or automation via email. However, if the conversation is via a more ephemeral channel and you don't have...
-
Peter Godden created an article, Setting up a Webhook to make any change to a ticket (advanced)
Sometimes Zendesk triggers & automations don't provide all the automated actions you need to perform your required workflows on a ticket. Examples of actions that triggers & automations do not have...
-
Peter Godden created an article, May 24, 2021 Tasks & Subtickets UI and scalability features.
A series of improvements have been made to the Tasks & Subtickets app to improve the UI and its scalability. Buttons: You can now add a task list or check the audit log with 1 click instead of 2...
-
Peter Godden commented, Hi Chris, thanks for the questions. Yes you should be able to build reports over in Explore that contain the Survey information sliceable by org / requester so you should be able to move from doing...
-
Peter Godden created an article, April 29, 2021 Notify app: UI re-write & performance enhancements
We've re-written much of the way the Notify app UI works in order to improve performance. Setting the recipients of a notification has been changed in order to limit API calls and improve perform...