Peter Godden
Activity overview
Latest activity by Peter Godden-
Peter Godden created an article, Zendesk ticket events log
How do I access the ticket events log? If you're using the Zendesk Agent Workspace, open a ticket and click the events icon ( ) in the conversation header to toggle between ticket conversations and...
-
Peter Godden created an article, Browser dev console
Why do I need to open the dev console? As part of the troubleshooting process, we may need you to replicate the issue with the dev console open. The reason why this is important is to be able to ...
-
Peter Godden created an article, Building reports in Zendesk Explore with data from SweetHawk apps.
This guide walks you through leveraging Zendesk Explore with SweetHawk apps to generate data-driven insights for improving customer service. Learn how to set metrics, use attributes, apply filters,...
-
Peter Godden commented, Hi Carly, thanks for posting. While we have already resolved this directly for you in Zendesk ticket, for the benefit of anyone else reading, the placeholder to use in this instance would be {{tick...
-
Peter Godden created an article, Building NPS reports in Explore with Survey app data
The purpose of the following article and video is to provide understanding of how data collected by the Survey app gets onto a Zendesk ticket, is subsequently is pushed over into Explore and then h...
-
Peter Godden created an article, Setting up approval flows: The basics.
This article will run through how to create an approval definition within the SweetHawk Approve app. What is an approval definition? An approval definition is a set of rules and configurations th...
-
Peter Godden created an article, Timer schedules
A timer schedule within the SweetHawk Timers app for Zendesk allows you to set the times of day and the days that a timer will run. For example, you may want a timer that only runs between 9am - 5p...
-
Peter Godden created an article, Setting up timers: The basics.
This article runs through how to setup a basic timer in the SweetHawk timers app. Questions answered in this article are: What is a timer definition? How do I create a timer definition? How do ...
-
Peter Godden created an article, Swapping between timers in SweetHawk's Timers app
This article guides you on how to manage SLA times more effectively by creating swappable timers with SweetHawk's Timers App. This feature allows you to switch timers without restarting the count, ...
-
Peter Godden commented, Hi Antoine ... just to add to Michael's comment there. You can find training on how to do stuff when a deadline hits (ie. the deadline_now tag is applied to the ticket) via the videos / instruction...