Peter Godden
Activity overview
Latest activity by Peter Godden-
Peter Godden created an article, Measuring & reporting on the total & average times of a repeating timer.
This article & video explains how to measure how long something takes on a ticket, but also caters for when that thing could take place multiple times on the same ticket. For example if you wanted ...
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Peter Godden created an article, June 2, 2022 - Approve app: Recipient improvements & granular updates on tickets based on approval status.
Changes have been made to the SweetHawk Approve app for Zendesk to improve who an approval can be sent to, visibility around initial approvers, and what you can change on a ticket when something ha...
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Peter Godden created an article, Building reports in Explore based on timer information
This article will show you how to go about building reports that measure time captured by the SweetHawk timers app for Zendesk. Before working through this article you will have needed to complete...
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Peter Godden created an article, Recording timer information in Zendesk ticket fields
This article for the Zendesk Timers app covers how to go about recording timer information in ticket fields. This allows you to measure things like SLAs and OLAs; In other words, how long does it ...
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Peter Godden created an article, Timers: Starting, ending and stopping
This article explains how starting, ending and stopping a timer within the SweetHawk timers app for Zendesk works. Starting: A timer can be started either by manually applying it to a ticket from ...
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Peter Godden created an article, Timers app walk-through (19 min video)
Here you'll find a thorough walk-through overview of what is possible using Timers for Zendesk, for building time based workflows around SLAs, OLAs, deadlines, follow-ups, reminders and more...
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Peter Godden created an article, Recipe: Recording and reporting on specifically who approved tickets.
This article is for Approve, which is our newest app for building approval processes. If you're needing information on our older app Approvals please see this section of our knowledge ba...
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Peter Godden created an article, Recipe: Recording and reporting on the approval granted date in Explore.
This article is for Approve, which is our newest app for building approval processes. If you're needing information on our older app Approvals please see this section of our knowledge ba...
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Peter Godden created an article, Build Explore reports to utilize the relationship between parent and child tickets (advanced)
This knowledge base article for the SweetHawk tasks app will cover how to build reports in Zendesk Explore that utilize the relationship between parent and child tickets. The first report that w...
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Peter Godden created an article, Changing the email sender domain of your Approve emails
This article is for Approve, which is our newest app for building approval processes. If you're needing information on our older app Approvals please see this section of our knowledge ba...