Peter
Activity overview
Latest activity by Peter-
Peter created an article, How to broadcast a popup notification to many/all agents with the Notify app.
There are cases where you may wish to notify a large amount of agents about something important. For example, if there is a widespread problem that support agents need to know about. In order to n...
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Peter created an article, How to record tasks data on a Zendesk ticket
This article shows how to push tasks data into a Zendesk ticket which can then be used to create workflows, build Zendesk views, Explore reports or be used in macros or even other apps! Steps to...
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Peter created an article, Perform ticket actions based on approval outcomes
A very powerful feature of our Approve app is how you can perform actions based on the state of an approval, for example at the point an approval is granted, declined or even at Timeout. Whether it...
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Peter created an article, Migrating to the new version of Tasks & Subtickets
This article answers some questions you may have about the new version of Tasks & Subtickets and covers how to migrate over if you want to. How do I manually move across? You can use the bulk ...
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Peter created an article, Creating a 'Next update SLA' timer workflow (advanced)
A next update SLA timer measures the amount of time it takes to update the requester using the last update as the starting point. In order to achieve this it requires you to stop and restart the sa...
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Peter created an article, Creating back-to-back timers (advanced)
If you have a workflow where you need to start a timer the instant another timer stops the first thing to consider is if you could be solving this issue with relative timer updates. Using relative...
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Peter commented, Thanks for your question Tatiana. Each ticket can only have one set of survey responses. As such, if they were to respond half way through the ticket with a score of 7 and then after the ticket was...
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Peter commented, Hi Rosie, thanks for your question. The webhook is automatically created with the trigger. All you need to do is decide if the URL parameter "send" = true or false.
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Peter created an article, FAQs about migrating to new versions of SweetHawk apps
Is there a new version of the app I'm currently using? There are new versions for the current list of apps: Tasks & Subtickets, Field Rules, Future Tickets, Recurring Tickets, Approve, Reminders a...
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Peter created an article, What's new in the Tasks app
Our new Tasks app has been completely remade so it's now easier than ever to setup and manage your tasks, projects and workflows in Zendesk. No matter what process you're needing facilitated, with ...