Peter Godden
Activity overview
Latest activity by Peter Godden-
Peter Godden commented, Hi Mario, currently you can not resume timers. Instead you are able to combine the data from the same timer that runs multiple times and feed it into a ticket field. We have an article on how to se...
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Peter Godden created an article, How to automatically start an approval process in Zendesk
Using the SweetHawk Approve app for Zendesk you can automatically either send, or apply an unsent approval to a Zendesk ticket. This mandates that the agent who is working on the ticket must comple...
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Peter Godden commented, Hi Anees, Yes this article was due to be updated to cater for the new webhooks. I've made some tweaks to the article so that it is now relevant to webhooks. Note that in step 1 you'll now be follow...
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Peter Godden commented, Hi Daniel, there are many things that the Timers app can do that Zendesk’s native SLA functionality is not able to. This includes: Down to the minute actions of tickets. SLA’s (Timers) on private ...
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Peter Godden created an article, How to create a view to see tickets in order of when a timer is due to end.
In this article for the Zendesk Timers app, we'll cover how to create a timer definition that records the end time of a specific timer into a custom ticket field. This will allow you to build a Zen...
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Peter Godden created an article, How to automatically bump a timer to end at a specific time in a set number of days (advanced)
In this article we'll go through how you can use the Timers app for Zendesk to automatically set something to happen at a specific time in a number of business days of your choice. This caters for...
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Peter Godden created an article, 18 Oct, 2022 - Timers app: New Reporting section
The SweetHawk Timers app for Zendesk, now has a new reporting section. While the app can already be used to already build customised reports over in Zendesk Explore, this new section makes it eas...
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Peter Godden created an article, How to use the Field Conditions app for Zendesk
This article explains how you can use the Zendesk field conditions app to define how ticket fields are either set to shown/hidden, editable/read-only or optional/mandatory and more. Field Condition...
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Peter Godden created an article, Sending ticket comments and/or attachments to approvers with the Approve app
The message to approvers as defined in the Approval definitions section of the Approve app can be set to pull any information that exists on the ticket. While there is a drop down menu on the right...
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Peter Godden created an article, Host mapping the subdomain of the Approver's portal for the Approve app.
By default, the address of the Approver's landing page is a SweetHawk subdomain, (approve.sweethawk.app). However, you can map a subdomain to something else, such as approve.mycompany.com The work...