Peter Godden
Activity overview
Latest activity by Peter Godden-
Peter Godden commented, Hi Sarah, thanks for posting. Note that depending on the way that the report is being sliced will determine the month the data falls into. You can also click on an Explore report and select to "dec...
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Peter Godden created an article, Liquid Markup: An overview of common uses in Zendesk.
Liquid Markup (Zendesk placeholders) allows you to control and manipulate data in Zendesk (and SweetHawk apps) in a variety of ways. Below we've listed out examples of common things you may find y...
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Peter Godden created an article, Liquid Markup if statements for Zendesk
Liquid Markup is a powerful tool for customizing and manipulating data in Zendesk. See this article for a general overview of Zendesk placeholders / Liquid Markup. A common use of Liquid Markup is...
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Peter Godden created an article, What are Zendesk Placeholders?
Zendesk placeholders, also known as Liquid placeholders or Liquid Markup, are special codes that can be used in Zendesk to dynamically insert data into macros, triggers, automations, and other area...
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Peter Godden commented, Hi Harold, thanks for reaching out. Yes the Change Manager app is designed to hide the regular Type field and replace it with a "Ticket Type" field that gives you the extra Change type while retain...
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Peter Godden created an article, Approve, Decline & Abstain actions explained.
There are 3 different actions that an approver can take in the SweetHawk Approve app. While it is possible to rename these actions to be more appropriate for the workflow you're building, each have...
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Peter Godden commented, Hi Kristian Tungland, glad everything is working as expected now and thanks for your question. It is true that there are risks when setting up webhooks so that tickets can update themselves. For ex...
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Peter Godden created an article, How to create a follow-up timer & workflow
Using the Timers app, you can set timer definitions to perform various actions & workflows on tickets to cater for many use cases. One of those use cases is when you need to follow-up with a custom...
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Peter Godden commented, Hi Sarah, yes you are able to change the wording of either question under the 'Translations' section of the admin screen. You can also translate the survey into any of the 47 languages you have tur...
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Peter Godden created an article, 13 Dec, 2022 - Timers app: Improvements to UI & usability
New features have been released into the Timers app that are designed to improve the app's usability and UI. Key improvements include: Vertical timeline Events combined for the same timer Ability ...