Peter Godden
Activity overview
Latest activity by Peter Godden-
Peter Godden created an article, Recipe: Recording and reporting on the approval granted date in Explore.
This article is for Approve, which is our newest app for building approval processes. If you're needing information on our older app Approvals please see this section of our knowledge ba...
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Peter Godden created an article, Build Explore reports to utilize the relationship between parent and child tickets (advanced)
This knowledge base article for the SweetHawk tasks app will cover how to build reports in Zendesk Explore that utilize the relationship between parent and child tickets. The first report that w...
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Peter Godden created an article, Changing the email sender domain of your Approve emails
This article is for Approve, which is our newest app for building approval processes. If you're needing information on our older app Approvals please see this section of our knowledge ba...
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Peter Godden created an article, Approve app walk-through (25min video)
This article is for Approve, which is our newest app for building approval processes. If you're needing information on our older app named, Approvals please see this section of our knowl...
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Peter Godden created an article, November 4, 2021 - Notify app: New "Priority message" option for broadcasts.
For broadcasted messages you are now able to select "Priority message" like this: If selected when the message is sent to the agents, instead of receiving a popup notification at the top right of ...
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Peter Godden created an article, How to push information from the parent ticket into subtickets (advanced).
Here you'll learn about a method you can use with our Zendesk Tasks app that allows you to quickly share information from one ticket to a series of other tickets. You are able to manually push wh...
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Peter Godden created an article, How to the track time of each stage in a Zendesk workflow.
What is a process stage? For any process in your business, it is likely that there are specific steps that need to be taken and each of those steps takes time to complete. The time it takes to comp...
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Peter Godden created an article, July 16, 2021 - Notify app: Broadcast, activity and admin functionality added
New functionality has been built into the Notify app to add a new ability to create ad-hoc broadcast messages, see notifications activity and control app access. New features are: A new section ca...
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Peter Godden commented, Hi Danielle, unfortunately, you are not currently able to easily populate the requester of a subticket based on a selection from a custom field on the parent ticket. You're only able to set it as t...
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Peter Godden commented, Hi Lee, Yes that is correct in that in step 2, the part that describes adding the rule "Tags" - "Contains at least one of the following" - "add_css" is somewhat of a placeholder for whatever condit...