Peter
Activity overview
Latest activity by Peter-
Peter created an article, Troubleshooting: Survey token missing
In order for a survey to be successfully sent, a token needs to be attached to the ticket by the Survey app. (This happens automatically behind the scenes within about 5 - 10 seconds of the ticket ...
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Peter created an article, How the Survey app link and token work
Overview The Survey App integrates seamlessly with Zendesk to collect feedback through surveys sent to customers. To ensure that the survey link functions properly, a unique token is added to each ...
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Peter created an article, Understanding Zendesk Triggers: Automate Your Workflow for Efficiency and Consistency
This article delves into the mechanics of Zendesk triggers, their benefits, and how to effectively implement them in your support workflow. What are Zendesk Triggers? Zendesk triggers are automate...
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Peter created an article, Creating & sending a custom survey
This article will cover how to create a custom survey in the SweetHawk Survey app for Zendesk. You can create a custom survey by following these: 1: Create the survey 2: Add your questions to the ...
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Peter created an article, Getting started: Sending your first Survey
This article will show you how to send your first survey using the SweetHawk survey app for Zendesk. After installing the Survey app, to send your first survey click in the main left bar icon (1)...
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Peter created an article, Onboarding overview of Approve
The SweetHawk Approve app enables the creation and management of flexible, enforceable, and auditable approval workflows within Zendesk, facilitating processes such as budget approvals, refunds, pu...
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Peter created an article, Onboarding overview of Tasks & Subtickets
The Tasks app for Zendesk offers four powerful features to streamline your workflow and enhance productivity within Zendesk. Here’s a quick overview of what you can accomplish: Creating tasks Creat...
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Peter created an article, How to broadcast a popup notification to many/all agents with the Notify app.
There are cases where you may wish to notify a large amount of agents about something important. For example, if there is a widespread problem that support agents need to know about. In order to n...
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Peter created an article, How to record tasks data on a Zendesk ticket
This article shows how to push tasks data into a Zendesk ticket which can then be used to create workflows, build Zendesk views, Explore reports or be used in macros or even other apps! Steps to...
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Peter created an article, Perform ticket actions based on approval outcomes
A very powerful feature of our Approve app is how you can perform actions based on the state of an approval, for example at the point an approval is granted, declined or even at Timeout. Whether it...