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SweetHawk Apps for Zendesk
SweetHawk Apps for Zendesk
Tasks and Subtickets App
How to use the Tasks and Subtickets app
Migrating to the new version of Tasks & Subtickets
What's new in the Tasks app
Automatically adding a task list to a ticket
Troubleshooting - Tasks and Subtickets App
Templates for pre-filling subtask tickets
See all 15 articles
Approve App
Setting up approval flows: The basics.
What's new in the Approve app (for Approvals app users)
FAQs about migrating to the new Approve app.
How to automatically start an approval process in Zendesk
How set approvals to be sent to managers
Recipe: Approval Workflows
See all 19 articles
Timers app
Getting Started with Timers
Using Timer workflows
Can I use the Timers app with chat or messaging conversations?
Timers: Starting, pausing, ending and stopping
Timer schedules
Recording timer information in Zendesk ticket fields
See all 11 articles
Field Rules
How to set up the Field Rules app
What's new in the Field Rules app compared to Field Conditions
How does the Field Rules app compare to the Change Manager app?
Field rule sequence
Adding conditional fields in Zendesk
Zendesk ticket field mapping: A step by step guide
See all 7 articles
Calendar App
How to use the Calendar app
Onboarding overview of Calendar
What's new in the Calendar app
Personal Calendars
Creating views for your calendar events
Using Calendar workflows
See all 11 articles
Recurring Tickets App
How to use the Recurring Tickets App
Troubleshooting - Recurring Tickets App
What's new in Recurring Tickets
Future Tickets App
How to use the Future Tickets App
How to create a link to the original ticket
What's new in the Future Tickets app
Notify App
How to use the Notify App
How to enable browser notifications in Zendesk
Troubleshooting - Notify App
What's new in the Notify app
How to broadcast a popup notification to many/all agents with the Notify app.
Can an agent receive a notification when @ mentioned on a ticket?
See all 7 articles
Field Conditions App
How to use the Field Conditions app for Zendesk
Field Mapping Tutorial
Survey App
Getting started: Sending your first Survey
What's new in the Survey app
Creating & sending a custom survey
Using Survey when migrating to the new Zendesk CSAT
How the Survey app link and token work
Troubleshooting: Survey token missing
Reminders App
How to use the Reminders App
What's new in the Reminders app
Advanced: How to use Reminders webhook functionality
Installing the Reminders App
Deadline App
How to use the Deadline App
Troubleshooting - Deadline app
Creating a view for your tickets with a deadline in the future
Controlling workflows in Deadline
Server Side REST API authorization: which APIs are used by the Deadline app
Reporting on Deadlines in Zendesk Explore
See all 8 articles
Due Time App
How to use the Due Time App
Server Side REST API authorization: which APIs are used by the Due Time app
How to create a view for your tickets with due times
How to set triggers on your due time
Installing the Due Time App
Change Manager App
How to use the Change Manager app
Undo App
How to use the Undo App