SweetHawk Apps for Zendesk
- How to use the Tasks app
- Automatically adding a task list to a ticket
- Build Explore reports to utilize the relationship between parent and child tickets (advanced)
- How to push information from the parent ticket into subtickets (advanced).
- Reporting recipes for Tasks in Zendesk Explore
- Server Side REST API authorization: which APIs are used by the Tasks app
- See all 17 articles
- Approve app walk-through (25min video)
- What's new in the Approve app (for Approvals app users)
- Sending ticket comments and/or attachments to approvers with the Approve app
- Host mapping the subdomain of the Approver's portal for the Approve app.
- Troubleshooting - Approve app
- What's available on the Pro tier?
- See all 11 articles
- Timers app walk-through (19 min video)
- Measuring & reporting on the total & average times of a repeating timer.
- Building reports in Explore based on timer information
- Recording timer information in Zendesk ticket fields
- Timers: Starting, ending and stopping
- Why does the legacy Timers app open when I attempt to open the new one?
- Setting up and using the Survey App
- How to add a Customer Effort Score question
- Sending surveys via Chat, SMS & other channels
- Server Side REST API authorization: which APIs are used by the Survey app
- Excluding specific tickets, users, or organisations from being sent surveys
- Building NPS Reports in EXPLORE with Survey App data
- See all 16 articles
- How to use the Deadline App
- Reporting on Deadlines in Zendesk Explore
- Server Side REST API authorization: which APIs are used by the Deadline app
- Automatically adding deadlines to tickets (advanced)
- Controlling workflows in Deadline
- Creating a view for your tickets with a deadline in the future
- See all 7 articles
- Troubleshooting - Approvals App
- How to use the Approvals app
- Setting up approval flows (sequential, parallel/group, complex)
- Mapping the latest approver to a custom text field
- Changing the email sender domain of your approvals emails
- Defining when approvals are visible on a ticket
- See all 19 articles