SweetHawk Apps for Zendesk
- How to use the Tasks app
- Automatically adding a task list to a ticket
- Reporting recipes for Tasks in Zendesk Explore
- Server Side REST API authorization: which APIs are used by the Tasks app
- Ticket templates for automatic ticket creation
- Adding multiple task lists in a particular order
- See all 15 articles
- Troubleshooting - Approvals App
- How to use the Approvals app
- Setting up approval flows (sequential, parallel/group, complex)
- Mapping the latest approver to a custom text field
- Changing the email sender domain of your approvals emails
- Defining when approvals are visible on a ticket
- See all 19 articles
- Setting up and using the Survey App
- Sending surveys via Chat, SMS & other channels
- Server Side REST API authorization: which APIs are used by the Survey app
- Excluding specific tickets, users, or organisations from being sent surveys
- Building NPS Reports in EXPLORE with Survey App data
- Survey response rate
- See all 15 articles
- How to use the Deadline App
- Reporting on Deadlines in Zendesk Explore
- Server Side REST API authorization: which APIs are used by the Deadline app
- Automatically adding deadlines to tickets (advanced)
- Controlling workflows in Deadline
- Creating a view for your tickets with a deadline in the future
- See all 7 articles