The SweetHawk Timers app for Zendesk, now has a new reporting section.
While the app can already be used to already build customised reports over in Zendesk Explore, this new section makes it easy to see if timer durations are being breached and other details.
You're able to toggle between each timer and alter the cadence of the results like this:
You're also able to drill into your reports to see specifically which tickets were the ones that had timer durations breach before they were stopped.
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