This article is for Zendesk approvals app Approve, which is our newest app for building approval processes.

If you're needing information on our older app named, Zendesk approvals app Approvals please see this section of our knowledge base.

Note: all pro features are also available when you are subscribed to Super Suite.

  • Multi-step sequential approvals.
  • Reference approvers specified in user, organization and ticket fields. more info
  • Customise approvals portal branding.
  • Advanced settings:
      • Enable the option to exclude the sender from approvals that would otherwise have included them.
      • Enable the option to allow agents to mark approvers as unavailable.
  • Fully customise ticket field updates when an approval state changes.

Learn how to change plan for a Zendesk app to get started.

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