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Further approvals needed in sequence?

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Peter

 

This article is regarding the Zendesk approvals app Approvals app.
If you're needing information on our newer app named  Zendesk approvals app Approve, please see this section of our knowledge base.

In the advanced section of the approvals template settings, you will see a checkbox called "Further approval needed in sequence". 

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Checking this box prevents the 'approval granted date' from being set on the ticket by this template under any conditions (even if the approval is granted). The reason why you might want to do this is that you have other approval templates that will take place after this one. 

For example in the image above, when this approval is granted, it's been set to add the tag "purchase_approved_manager" to the ticket. This tag is what could then be used to initiate further approvals that need to take place before the ticket is properly deemed to be approved. See here for more tags and actions on tickets.  

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