Firstly, here's a quick video showing you how to use the Reminders App:
To add a reminder, in the app on the right of the ticket, simply click on "Add reminder" like this:
Then select the date, time, edit what you want the reminder to say and finally if you'd like anyone else to receive the same reminder you can add them too. Then click 'done' at the bottom.
At that point, your reminder has been created.
There is also availability to create multiple reminders on the same ticket. Simply click the 'Add reminder' button to add as many as you need.
At the time of the reminder you'll see a sticky popup note appear in your Zendesk instance like this:
In order to see the popup notification you will need to authorise the API for them to work. As a Zendesk administrator, you can make this work by clicking into the Reminders app in the main Zendesk icon bar on the left of the screen. Then under Admin Settings, click Authorize API.
You'll also receive an email with the same reminder message.
You can keep track of all your reminder messages by clicking the main reminder icon on the left of the screen like this:
Another great thing the reminders app allows you to do is to create reminders relative to events in other SweetHawk apps. For example, if you're using the Calendar app, you may want to set a reminder for yourself 30 minutes before an event is due to take place. Thankfully this app integrates with the Calendar, Due Time and Deadline app allowing this to be possible. Stay tuned for more information on this in the coming weeks.