Is there a new version of the app I'm currently using? 

There are new versions for the current list of apps: 

Tasks & Subtickets, Field Conditions, Future Tickets, Recurring Tickets. 

Soon to be released are:

Approve, Reminders, Notify and Calendar. 


How do I know if I'm using the latest version of a SweetHawk app? 

You can check the version of you're using by clicking into the main left bar icon and then looking under Admin like this:  


Version: gelato means you're on the new version. 
If there is no mention of version, then you're on the legacy version.  

A quicker way to check is by looking at the app icon. Legacy version apps have a light blue icon like this:


New versions of apps will have icons that look like this: 


In future, we will also be including a notification inside your app admin letting you know if you can and should be thinking about upgrading.


How do install the latest version of the app I want? 

Tasks & Subtickets, Field Conditions, Future Tickets, Recurring Tickets are available publically through the Zendesk marketplace. 

If you're interested in testing out Approve, Reminders, Notify and Calendar you can email us at . Depending on the readiness of the app we may be able to provide a special link for you to install a beta version.


I'm currently subscribed to the Super Suite. Do I get access to the latest versions of the apps? 

Yes. The Super Suite subscription includes all our apps and any new apps we build. 



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