Zendesk Apps: Technical information - Data, Security & Architecture

Overview

SweetHawk’s architecture is designed to provide a robust, secure, and scalable solution for applications requiring high availability. By leveraging load balancing, dedicated database servers, and monitoring tools, the system can handle traffic spikes, maintain security, and ensure data integrity. SweetHawk handles data in compliance with GDPR and CCPA frameworks and is a SOC 2 Type II compliant organization.

Technical Architecture

We believe in transparency so if you'd like to get access to our technical architecture document, please follow this link to our trust center. The document contains our network diagram, information about data transfer and storage.

Is the app server currently down?

Please check status.sweethawk.com for details.

I use an IP whitelist for my API access, what are your IP addresses?

Please click here for information about managing IP Restrictions while using SweetHawk apps.


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